Frequently Asked Questions
Everything you need to know about shopping with PEDRO.
What is PEDRO's standard shipping policy?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I return or exchange an item?
You can return or exchange any unworn items in their original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are your materials sustainably sourced?
PEDRO is committed to ethical fashion. We work closely with certified suppliers to source high-quality, durable materials that meet our strict environmental and social standards.